Customer Service Representative - Northgate Vehicle Hire : Job Details

Location: Darlington with hybrid working.

Hours: 37.5 hours per week. Monday to Friday, shift patterns between 8:00-18:00, with the occasional Saturday shift.

We are seeking a dedicated Customer Service Representative to join our Central Supplier Admin Team in Darlington. This role focuses on managing and resolving issues surrounding breakdowns, tyres and windscreens efficiently and effectively, primarily through email and administrative tasks. A key attribute for success in this role is attention to detail, as you investigate the root cause of the issues, gather evidence to support any charges incurred, analyse supplier reports, and determine the fault.Join Northgate Vehicle Hire as a Customer Service Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum, there is also an opportunity to increase your salary to up to £25,345.41 as your experience grows with us.Hybrid working -You’ll be provided with a company laptop and on completion of your probationary period and once you're competent in the role you'll have the flexibility to work from home.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of up to 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

• You’ll bring strong administrative and analytics skills, whilst having a sharp eye for attention to detail.
• You’re an excellent communicator both written and verbal, making complex information clear and actionable.
• With good IT literacy, you are proficient in using Microsoft Office (Word, Excel, Outlook).
• You take ownership of issues and ensure satisfactory are resolutions achieved.
• You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
• Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter."