Customer Service Representative - The Business Connection Group : Job Details

Customer Service Representative

Wrexham

£24,600

The Customer Service Representative will be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience.

The Customer Service Representative will be rewarded with 23 days holidays, plus Bank Holidays; company pension scheme; private medical insurance and life assurance; staff canteen and free on-site parking.

The purpose of the Customer Service Representative role is to provide first class customer service to loyal and valued customers, through proactive calls, input of orders and answering technical queries should they arise.

Working hours are Monday to Friday 8.45am-5.15pm or 9am - 5.30pm with 1 in 6 Saturdays paid at overtime.

Main Responsibilities

• To ensure KPI for incoming calls is reached
• Proactively manage the account, ensuring that delayed orders and breakages are chased and communicated effectively and accurately to customers
• Liaising with Section Leader to ensure that any complaints are dealt with effectively and in a timely manner
• To answer technical questions relating to products
• Communicate product/service/promotions prior to launch
• Ensure that all orders are input on the same day as received
• Through proactive retention calls to actively encourage non-active customers/potential customers to return
• Proactively keep up to date with both the company and competitors’ product and service offer
• To provide support with data entry of orders

Qualifications/Experience/Skills

• Excellent telephone manner
• Experience of dealing with customers
• Experience of problem solving
• Computer skills, able to pick up new systems quickly
• Flexibility
• Excellent written and oral communication skills
• Strong organisational ability
• Focused, self-motivated and pro-active
• Willingness to go "the extra mile and to learn new skills
• Team working
• Results driven

KEYWORDS: customer service, products, offers, account management, complaints, orders