Customer Service Representative - Insight Select Ltd : Job Details

Customer Service Consultant / Marden – KentAn excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow.Roles and Responsibilities:

• Delivering excellent customer service by telephone and email
• Working with the team to run a busy subscription platform
• Update systems with relevant information
• Manage customers orders and their expectations
• Ensure that all customer queries are followed up and answered in a timely manner

Skills and Experience:

• Knowledge of customer service principles and practices preferably gained at Contact/Call centre
• Good level of computer literacy (MS Word, MS Excel, MS Outlook)
• Must have GCSE English and Maths as a minimum
• Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
• Must have excellent communication skills

Salary and Benefits:

• Salary - £25,000 - £27,000
• Full time 8.30am to 5pm (Monday to Friday)
• 25 days holiday plus Bank holidays
• Pension contributions
• Excellent Career progression
• Free parking on site

Customer Service Consultant / Marden – Kent