Customer Service Representative - Reed : Job Details

Customer Service Representative

• Job Type: Temporary (until mid-January)
• Location: Newbury
• Salary: £13.50 per hour

We are seeking a Customer Service Representative to join our team on a temporary basis starting immediately until mid-January. This role is ideal for someone with a strong background in customer service who is quick to learn and can work efficiently under pressure. The position offers a great working environment with free parking and well-appointed offices.

Day-to-day of the role:

• Handle customer inquiries both telephonically and by email with a high standard of professionalism.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries and ensure customer satisfaction.
• Learn and operate new systems and processes quickly to manage various customer queries.
• Work efficiently in a fast-paced environment to meet team and individual performance goals.
• Ensure high levels of customer satisfaction through excellent service.

Required Skills & Qualifications:

• Proven experience in a customer service role, with strong phone handling and written communication skills.
• High attention to detail.
• Quick learner with the ability to grasp new systems and processes rapidly.
• Ability to work effectively in a fast-paced environment.
• Experience with Oracle or another ERP system is advantageous.
• Experience using Salesforce as a contact platform is preferred.

Benefits:

• Competitive hourly rate.
• Free parking.
• Pleasant office environment.

To apply for this Customer Service Representative position, please apply on line and I will screen your cv and contact you with more information if successful.