Customer Service Representative - Focus Resourcing : Job Details

An excellent opportunity has arisen to work for our established client in High Wycombe as a Customer Service Representative, paying an annual salary of between £23,000 - £24,000 depending on experience.

Working hours are Monday - Friday, 8.30am - 4.30pm

As the Customer Service Representative, you will be responsible for:

• Communicating with customers via phone, email, and live chat
• Analyse customer enquiries and provide appropriate solutions
• Assist customers with product information and orders
• Liaise with clients to keep them informed of progress or if any issues arise.
• Perform data entry tasks accurately and efficiently
• General ad hoc duties as and when required

The successful Customer Service Representative will have the following related skills / experience:

• Strong communication skills, both written and verbal
• Assertive with a professional approach to all aspects of work
• Good understanding of Microsoft Office package
• Self-motivated and adaptable to team environments
• Able to prioritise tasks.
• Flexible working attitude
• Ability to work in a fast-moving environment.
• Manage workload effectively under pressure, ensuring deadlines are always met.

Benefits:

• 22 days holiday, plus bank holidays, increases by 1 day after 5 years' service, up to a maximum of 25 days.
• Complimentary "Never work your birthday".
• Pension Scheme
• Free parking