Customer Service Representative - Trinity Resource Solutions : Job Details

Our well known client is looking for a Customer Service Representative to proactively manage accounts and deliver the best possible customer service, ensuring customer satisfaction within a supply chain and import/export environment using SAP as an integrated software.KEY RESPONSIBILITIES:

• To manage the order handling end to end process for customers, updating SAP system accordingly and disseminating information to relevant parties.
• To liaise with the Sales Team and Head office on all matters regarding orders placed and answering queries.
• Action all shipping advices for deliveries swiftly and accurately.
• Make delivery bookings with relevant customers and monitor bookings made by Freight agents in line with customer requested delivery dates.
• Updating cancellations and amendments. Adding booking details and shipment information.
• Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
• Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
• Develop and monitor performance indicators.
• Provide general administrative support to the team and the company as required.
• Perform other similar duties when requested by the Supply Chain Manager or other managers.

 Ideally you will have at least two years of Customer Service experience in a distribution or similar environment preferable gained in a business with an import/export element. Knowledge of supply chain processes would be desirable. Good knowledge of SAP, Advanced Excel and experience in driving process improvement. Experience Required:In order to achieve the top salary for this role you must have the following experience:Excellent communicator to all levels with a strong customer service attitude;

• Organised with excellent attention to detail;
• Able to work on own initiative and function as a team member helping and supporting colleagues as required;
• Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines;
• Proactive, quick and willing to learn;
• Good knowledge of Microsoft Excel and SAP software system;
• Ability to adapt to changing situations;
• Target driven