Customer Service Representative - Harbourne Associates : Job Details

An opportunity has arisen for a friendly and motivated Customer Service Representative to deliver outstanding service and support growth within the business. If you enjoy solving problems, building relationships, and working in a fast-paced environment, this could be the perfect role for you!

• Be the main point of contact for customer queries, handling them by phone and email.
• Ensure orders are processed correctly and pricing is accurate.
• Resolve any supply or delivery issues to keep our targets on track.
• Collaborate with sales teams to manage customer accounts and ensure smooth communication.
• Track and resolve customer complaints in a timely manner.
• Work towards team goals and contribute to continuous improvement.

• Previous experience in customer service, ideally in a busy environment.
• Strong communication skills, both verbal and written.
• Problem-solving skills with the ability to work independently.
• Comfortable working with computer systems (intermediate level).
• A team player who enjoys building relationships at all levels.

• Experience in a manufacturing or similar industry.
• Knowledge of SAP or CRM systems.

• A supportive and collaborative work environment.
• Opportunities to grow and develop your career.
• Competitive salary and benefits.

Company Benefits:

• Salary up to £27,000 plus a 15% annual bonus.
• Pension scheme matched up to 8%
• Discounted Gym Membership

Ready to make an impact and be part of a growing team? Apply today!