Customer Service Representative - rthirteen recruitment : Job Details

R13 Recruitment are currently partnering with a leading insurance provider in their search for a Customer Service Representative to join their Norwich-based team. Joining their highly successful team, you will be a first point of contact for customers, advising on products, and accurately updating records.

This is a full time, permanent position working Monday - Friday, 8.30am - 5pm or 9.30am - 6pm, and is offering a salary of £24,000, plus bonus.

**Please note - this job role is now closed. You are welcome to still apply and we will retain your details to let you know about forthcoming suitable opportunities.**

The company

A highly reputable financial service organisation, this company have been growing from strength to strength over the years, and now have multiple offices across Norfolk and Suffolk. With a focus on exceptional service to their clients, this company also have a focus on sustainability and supporting not only their employees, but the local community too.

The day to day

• Providing expert advice on the range of products sold by the company.
• Answering customer enquiries via telephone and email.
• Processing documents, and ensuring accurate records are kept.
• Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs.
• Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service.

You will have/be:

• GCSE level qualifications in Maths and English.
• Knowledge of FCA rules and regulations.
• Excellent customer service skills.
• Strong phone contact handling skills and active listening.
• The ability to adapt/respond to different types of enquiries.
• Dedication and commitment to drive performance.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Rebecca Headden - Business Director at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.