Customer Service Representative - Elevation Recruitment Group : Job Details

Lantern Debt Recovery - Leeds City Centre**Start date: 27th January 2025**£24,336Monthly bonus of up to £507 (£6,084 a year)Hybrid working33 days holiday (including public holidays) – rising to 36 with additional serviceCash referral schemeEmployee assistanceHealthcareRetail discountsGym discountsLoyalty reward schemeCasual dress

Working hours: Week 1 08:00 - 16:30 Week 2 09:30 - 18:00 + Sat 09.00 – 14.00 (WFH) Week 3 09:00 - 17:30 Week 4 10:30 - 19:00

Elevation Recruitment Group is proud to be recruiting on behalf of a Lantern, at their contact centre in  Leeds City Centre. This is a fantastic opportunity for a dedicated and enthusiastic Customer Service Advisor to join a dynamic team, committed to providing affordable debt payment solutions.

Key Customer Service Advisor Responsibilities:

• Provide empathetic customer service to vulnerable customers
• Assist customers with their financial queries, ensuring a high level of accuracy and efficiency
• Update customer records accurately on the internal CRM systems
• Adhere to compliance and regulatory requirements, handling sensitive and confidential information
• Work collaboratively with team members to achieve department targets and KPIs

Customer Service Advisor Requirements:

• Previous experience in a customer service or contact centre is desirable 
• Be a great listener
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure in a fast-paced environment

If you are passionate about customer service and looking for a rewarding career, Lantern could be the place for you!