Customer Service Role - Leading Automotive Firm - Manchester - The Workplace Consultancy : Job Details

My client is looking for a Customer Service Executive to join their team.

The purpose of the Customer Service Executive is to support the Personal Car Buyers and Customers with the administration of the entire car buying process including after care customer service. The role is essential to support the Customer through the car-buying journey and aims to ensure a high level of customer and dealer satisfaction.

The main duties in the role of a Customer Service Executive include but are not limited to:

Checking and submitting all of the relevant finance documents and additional supporting information required

Ensuring a timely and efficient handover to the Car Collection Team

Communication proactively with the Customer and Dealers to maintain excellent stakeholder service levels

Gather customer testimonials and photographs for every successful purchase

Support customers with any issues that may arise post purchase

Day to day:

37hrs per week.

The hours of work are Monday to Sunday 9am to 8pm. Working every other weekend.

Weekly hours are worked on a rota basis - a flexible and can do attitude is required at all times.

Weekends and Bank holidays are to be worked. If you do work a weekend or Bank holiday time off in the following week will be given

100% office based

Possible monthly bonus