Customer Service Specialist - Office Angels : Job Details

Office Angels have teamed up with a forward thinking, dynamic client who are in the packaging and manufacturing industry, are looking to recruit a Customer Services Specialist. This role is a busy role and you will based in the office on site in Alton. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

Salary: £28,000 to £35,000

Hours:9.00am to 4.00pm Monday to Thursday and 9.00am to 2.00pm on Friday

Benefits: Competitive annual leave plus bank holidays, pension, health plan, death in service, company discount, well-being schemes, cycle to work and much more

Your main duties will be the following;

• Provide outstanding customer service experience for designated new and existing customers.
• Responsible for OTIF and service levels
• Develop and enhance customer relationships to achieve supply needs
• Responsible for the resolution of all customer queries, leading discussions with all relevant departments to resolve.
• Manage any issues directly with the customer
• Assess current processes and implement business improvements
• Attendance to all relevant customer meetings & presentations where required.

To be considered for this role, you must be able to demonstrate the following;

• Deliver exceptional customer service to existing and new customers via the means of telephony and email
• PC Literate with knowledge of the following Microsoft Word, Microsoft Excel, and Microsoft Outlook
• Demonstrate ability to efficiently plan, organise and manage tasks
• Good verbal communication
• retain focus and maintain a calm demeanour under pressure

If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.

Our client is able to interview ASAP for a quick turnaround - so don't miss out!!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.