Customer Service Specialist - Four Recruitment Ltd : Job Details

A high growth SME supplying into the leisure industry is looking for a Customer Services Specialist/Account Manager to manage their key accounts. If you thrive in a customer-centric environment, excel in managing client relationships, and love problem-solving, this could be the perfect role for you! Key responsibilities include:

• Managing key client Accounts, ensuring client needs are met and exceeded
• Build and Maintain Relationships, develop long-term relationships with clients to drive customer satisfaction and retention
• Handle Enquiries, respond promptly to customer enquiries resolving issues efficiently and professionally
• Identify opportunities to offer additional products that benefit the client and drive revenue
• Liaise with internal departments to ensure seamless delivery of services and products to customers.
• Prepare regular status reports for clients and management, outlining progress, results, and any potential issues

Suitable candidates must have a minimum of 2 years experience in a customer service, account management, or related role; have the ability to engage and develop relationships quickly and have a genuine interest in putting the customer first. Please apply now for immediate consideration.