Customer Service Specialist - Randstad Delivery (GBS) : Job Details

Role: Customer Service SpecialistLocation: LoughtonSalary: £25,100 per annum + up to £6,000 Night Shift AllowanceContract: 12 monthsStart Date: ASAP

Are you ready to be part of a fast-paced, customer-driven environment? Join our Rapid Diagnostics team as a Customer Service Specialist! We're seeking a dedicated, customer-focused individual to help support our nationwide operations and ensure excellent service delivery.

• Competitive salary: £25,100 per year.
• Additional £6,000 for night shifts.
• A shift-based role providing flexibility and a strong work-life balance.
• Office hours: 8am to 8pm, Monday to Friday, with shifts like 8am to 4pm, 12pm to 8pm, and potential shifts from 10am to 6pm.

• Deliver outstanding customer service, handling medical centre bookings and dashboard administration.
• Manage the "Chemist on Call" service and oversee medical centre openings.
• Respond to customer queries via phone and email promptly and professionally.
• Follow standard operating procedures to meet service levels (SLAs) and KPIs.
• Work closely with your team to prioritize tasks and ensure timely completion.

• Previous experience in customer service or an administrative role.
• Excellent communication skills, both written and verbal.
• Strong IT skills, with proficiency in Word, Excel, and Outlook.
• A team player who can lead by example and has a proven record of meeting targets.

• A diverse and inclusive workplace that encourages innovation and collaboration.
• Opportunities to grow and develop in a rewarding environment.
• We are committed to being an equal opportunity employer and provide reasonable adjustments for individuals with disabilities.

Ready to take the next step in your career? Become a vital part of our customer service team!

Apply today!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.