Customer Service Specialist - Reed : Job Details

Reed Business Support are incredibly excited to be working with a globally established manufacturing and distribution company in their search for a French speaking Customer Service Specialist! Based in Sheffield, this is an exceptional opportunity for somebody with Customer Service experience and a fluency in French!

Benefits:

• Wage: Up to £30,000 DOE
• Hours: 36.5 hours Monday to Friday (Early finish Friday)
• Hybrid working!
• Brilliant Pension scheme
• On-site parking

Key responsibilities:

• Places customers sales orders in a timely fashion and before order cut-off.
• Receives and handles complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organisation’s products and/or services, enters and adjusts orders, and resolves questions and complaints within span of control.
• Can handle all levels of complexity in orders (including export paperwork and certifications).
• Can onboard new CS agents, training, system access setup, coaching on the job, identify re-training points.
• Has a pro-active mindset and supports the Team overall, ensures positive reinforcement in the team, also in difficult situations.
• Contributes actively alongside Senior CS Specialists, as a Subject Matter Expert in Projects such as SalesForce, New Product introductions, Export, Client on-boarding, Warehouse setups, IT enhancements, etc.
• Can participate in key meetings upon request.
• Responds to a wide scope of inquiries and/or complaints liaising with the necessary departments where relevant.
• Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management.
• Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns.
• Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders.

Education, skills and experience we are ideally looking for...

• 2-3 years of progressive customer service experience.
• Fluency in French
• High school graduate or equivalent education and experience.
• Providing customer service;
• Resolving customer problems and concerns;
• Developing correspondence and communications;
• Working with other departments and divisions;
• Applying department policies and procedures to difficult situations;
• PC skills; ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive direction.

Think this sound like you? Apply above. Bonne Chance.