Customer Service Supervisor - Kenneth Brian Associates Limited : Job Details

Kenneth Brian Associates are working on an exciting opportunity for a Wallington based company, who are seeking an individual with a strong Customer Service background to join their team.

This is a newly created position, so it is a great opportunity for the right candidate to grow and develop and really make the role your own.

Specific responsibilities will include:

• Overseeing and day to day management of the Customer Service function
• Ensuring that orders are processed in an efficient and timely manner
• Handling customer queries in a professional manner
• Customer invoices and credits
• Liaising with customers to resolve any issues
• Reviewing customer credit ratings
• Administration of customer accounts
• Logging and managing customer complaints
• Providing quotations and pricing information
• Dealing with returns, ensuring processes are followed
• Liaising with Sales Director and Account Managers

To be considered for this role, you will need the following:

• Strong Customer Service background in a B2B environment
• Strong commercial awareness
• Administrative skills, IT literacy and ability to learn new systems
• Excellent communication skills, written and verbal
• Ability to use your initiative, and to be continuously looking for ways to improve
• Some supervisory experience

Please note this is a fully office based role.

We look forward to receiving your application.