Customer Service Support Advisor - FS1 Recruitment - Marketing, Digital & Creative Recruitment : Job Details

Our reputable client is currently seeking a Customer Service Support Advisor to join their friendly team on a permanent basis. The successful candidate will come from a customer service background and is required to have experience within the optical industry.

Key Responsibilities:

• Provide technical support to customers and internal teams regarding optical queries.
• Oversee day to day running of customer returns.
• Receiving and processing optical orders from customers by telephone, fax, post or e-mail.
• Dealing with customers’ enquiries about products, pricing, availability, promotions and account balances.

Key Skills and Experience:

• Have practical knowledge of optics (essential).
• Have relevant and demonstrable experience in a Customer Service environment.
• Good working knowledge of Microsoft Office software including Word, Outlook, Excel and product/customer databases.
• Excellent written and verbal communication skills

Benefits:

• Monthly bonus available on top of basic salary
• Overtime available
• Annual leave increasing up to 25 days with length of service plus bank holidays.
• Staff discount
• Auto-enrolment pension scheme
• Life assurance

About Us:

FS1 Recruitment is a UK-based recruitment agency providing solutions within the Sales, Marketing and Creative fields for permanent, freelance and contract positions please contact us to discuss one of our many positions.