Customer Service Support - Page Personnel Secretarial & Business Support : Job Details

This position involves providing excellent customer service support, based in Polegate. The role requires a dedicated individual ready to contribute positively to the Customer Service team.

Client Details

The employer is a reputable organisation within the manufacturing industry. They hold a significant presence in the market and are renowned for their commitment to quality and customer satisfaction.

Description

Responsibilities for a Customer Service Support

• Handle customer inquiries and complaints with a professional and friendly approach.
• Provide accurate, valid and comprehensive information by using the right methods/tools.
• Follow up to ensure resolution and customer satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Collaborate with the team to reach team goals.
• Meet personal/customer service team targets and call handling quotas.
• Take the extra mile to engage customers and maintain a positive customer experience.

Profile

A successful Customer Service Support should have:

• A strong track record in customer service or support roles.
• Excellent communication and interpersonal skills.
• Strong phone contact handling skills and active listening.
• The ability to adapt/respond to different types of characters.
• Competence in MS Office and customer service software.

Job Offer

• An estimated salary range of £24,000.
• A hybrid working model offering flexibility.
• A vibrant and supportive company culture.
• Opportunities for professional development within the manufacturing industry.
• Generous holiday leave.