Customer Service Support - Mosaic Recruitment Ltd., : Job Details

• This role is fully office based
• Previous experience in a FMCG company will be advantageous for this role
• The ability to pick up new software with ease

JOB DESCRIPTIONROLE:  Mainstream Portal Administrator and Customer Service SupportWorking in a dynamic food wholesale distribution company (family owned) occupying the retail space in multiple supermarket chains.Key Responsibilities

• Ability to access mainstream customer portals and transporting data and information. 
• Ability to input new information for new product listings in customer portals.
• Ability to dispute supplier queries on customer portals.
• Ability to input all promos on customer portals throughout the year
• Ability to change pricing schemes on customer portals using approved credentials.
• Ability to navigate internal and external IT systems.
• Ability to book deliveries and obtain depot booking slots on customer portals
• Creation of Mainstream- customer portfolio – Master Files using SAP and customer portals.
• Ongoing - Maintaining Pricing schemes
• Ongoing – Maintaining customer product information and updating pallet configs, barcode etc..
• Create custom performance reports from customer portals & SAP, as required by mainstream head.
• Coverage: for order processing and Mainstream invoicing and sending out invoices to customers via email, customer portal
• Daily printing of purchase orders.
• Periodically Invoicing for orders received via emails, to assist other team members when required to do so.
• Coverage – credit note processing and queries on invoicing and debit claims for shortage returns or pricing discrepancies (as & when necessary.
• Preparation for customer visits to the facility.
• Organise Team meetings with Customers and SOP Sales Teams.
• Maintain and update once a month Customer contact list and Customer portal details and password Updates.

Requirements: -

• Candidate must be based on site in Harlow. This is an office-based position, 9-5.30 PM
• Candidate must have strong communication skills and demonstrate a passion for the business and ability to grow within the organisation
• Accuracy in reporting functions and inputting data on customer portals.
• Familiar with customer portals and ability to navigate their system: - Tesco, Sainsbury’s, Asda, Morrison’s, Booker, COOP, Nisa, Musgrave, Sysco, Aldi, Lidl.  Training to be provided.
• Be customer focused, flexible and friendly.
• Team Spirit: Internal and external – team collaboration, working in a friendly environment.
• Strong IT skills – is a requirement to navigate customer portals and internal SAP management system.
• Strong skills in Microsoft office programs: EXCEL is a must.
• Flexible to jump in and cover for staff on vacation or off sick in Mainstream-sales.
• A can-do attitude.
• Multi-tasking is mandatory.
• SAP experience required but not necessary.
• Will provide training and assistance to navigate SAP, (if required)
• References required.
• Immediate start date.
• Salary based on level of experience: £28-£33K per annum.

Directly reports to:-   Sales Director