Customer Service Team Leader - ROSE & YOUNG RECRUITMENT LTD : Job Details

Customer Services - Team Leader

Rugby (Outskirts - car driver essential)

£26,000 - £27,000 - plus annual bonus up to 4% of salary

Permanent

Purpose of Role:

To support the and manage 3-4 Customer Service Administrators to ensure that customers receive an exceptional experience from order to project completion.

Duties:

• Training staff
• Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
• Managing escalation of queries, more complex issues and complaints.
• To resolve challenges for customers when orders cannot be fulfilled.
• Finalisation of projects working with the Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellent relationships with customers.
• Conduct staff appraisals for development.

Experience:

• Previous experience within a senior role
• Knowledge of CRM systems

• Good knowledge of MS office (essential)
• Strong administration and customer service skills
• Ability to work calmly in a busy environment
• Ability to motivate a team

Personal Attributes:

• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills

• Flexible approach with the ability to work on your own initiative
• Lead by example
• Extremely motivated and driven

Other Criteria:

• Good knowledge of MS office
• Ability to learn and adapt to company products quickly