Customer Service Team Leader - Reed : Job Details

Customer Service Team Leader

Salary £30,000 depending on experience  

Permanent

Office based

Full-time position; 35 hours per week; Various shifts between 8:00am - 8:00pm Mon - Thurs, 8:00am to 6:00pm Fri. 

Based in Liphook

REED Business Support are actively recruiting on behalf of an established organisation within the music industry for a permanent Customer Service Team Leader.

This is an excellent opportunity for an individual with experience in a similar role leading a team within a customer service/call centre environment.  

As a Customer Service Team Leader your duties will include but are not limited to:

• Positively engage with the Customer Services Strategy and be accountable for your team’s engagement and performance.
• Manage and influence a team of Customer Service Advisors to deliver exceptional customer service. 
• Ensure that all team members are adequately trained, developed, and supported throughout their journey with Rocksteady. 
• Deliver effective, regular, 121’s/performance reviews, assessing quality and delivering effecting coaching across multiple channels, i.e., calls, emails, live chat and social media.   
• Accountable for key KPI and SLA’s delivery and driving a high-performance mindset.  
• Measuring staff performance and progression against our development and training plans, reporting to the Customer Service Manager on progress and any actions required. 
• Effectively manage complex customer situations when required.. 
• Help support the team with calls and tickets during very busy times and coach your team through any queries they may have. 

If you believe that this is the right opportunity for you then please Apply Now online or contact Olivia Aston in the Reed Basingstoke office.

To be considered for this position you must Apply Online. If successfully shortlisted, you will receive a call from one of our consultants. We are unable to respond to all applicants and if you do not hear from a consultant within 10 days then unfortunately on this occasion you have not been shortlisted and we suggest you keep a look out for future roles advertised by REED Business Support Basingstoke.