Customer Service - Team Leader Permanent - £30,000 - Office Angels : Job Details

Join Our Client as a Customer Service Team Leader! �?

Are you a passionate leader ready to inspire a dynamic team? We are seeking an enthusiastic and forward-thinking Customer Service Team Leader to join our client's friendly organisation in the manufacturing industry.

• Annual Salary: £30,000 ??
• Flexible Working: Enjoy a hybrid setup with 37 hours per week.
• Benefits:

- Salary Sacrifice Pension with 5% employer contribution.- Financial Advice Service.- 25 days holiday + national holidays (increasing up to 30 days). �?- Cycle to Work Scheme ?????.- Rapid Access Therapy.- Free Parking. ??

This role requires at least 3 days per week in a dog-friendly office in Gosforth, Newcastle upon Tyne.

Working Hours:

• Official hours are 9-5 Monday to Thursday and 9-2 on Fridays, with flexitime managed to ensure office coverage.
• Some weekend cover (up to 4 hours) is required on a rota basis to handle key customer communications.

What You'll Do:

• Oversee the performance of our dedicated customer service team, ensuring consistently high standards in resolving inquiries and maintaining engagement.
• Organise staffing levels and weekend rotas to guarantee adequate coverage and seamless operations.
• Develop and implement effective strategies and processes for efficient working practises.
• Manage customer inquiries via email and telephone, taking ownership of escalations and feedback.
• Cultivate strong communication with other departments to enhance collaboration and proactive problem-solving.
• Analyse data monthly to identify trends and present insights to the wider organisation.

Key Requirements:

• Excellent written and verbal communication skills.
• A minimum of five years of experience in a customer service role, with leadership experience preferred.
• Strong attention to detail and organisational skills.
• A proactive approach to teamwork and individual responsibilities.
• Ability to motivate and support team members while fostering a friendly and open-minded atmosphere.

Please apply with your CV today! To discuss this role with a Consultant please call OA Newcastle on .

Please note only shortlisted candidates will be contacted directly, thank you.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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