Customer Service Team Manager - Kingsgate Recruitment Ltd : Job Details

Customer Service Team Manager

Are you an experienced customer service leader looking for an exciting opportunity to make a real impact? My client is seeking a dynamic and driven Customer Service Team Manager to join the team in this pivotal role, you’ll shape the future of customer service, lead a dedicated team, and help us deliver an exceptional experience to our customers.

What You’ll Do:

• Lead & Inspire: Manage and motivate a team of Customer Service Agents to excel in service delivery.
• Drive Improvement: Identify areas for enhancement and implement strategies to boost service quality.
• Mentor & Develop: Coach and support your team to foster their growth and professional development.
• Collaborate for Success: Work with other teams to share insights and optimize performance.
• Resolve with Confidence: Handle escalated customer complaints and ensure effective resolutions.
• Plan for Excellence: Partner with planning managers to optimize resources and achieve service level targets.

Who We’re Looking For:

• Natural leader with strong motivational skills
• Excellent communicator with both customers and colleagues
• Detail-oriented with a commitment to high-quality service
• Experience in customer service processes and best practices
• Strong organizational skills with the ability to thrive in a fast-paced environment
• Previous experience in a leadership role

Why Join us?

• Opportunity for growth within the company
• Supportive and forward-thinking team environment
• Make a tangible difference to customer experiences