Customer Service Technician - Vistry Group PLC : Job Details

Role overview

• ID: 2024-6138
• Entity: Vistry
• Region: Vistry Devon South West
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Devon. Cornwall and Somerset
• Date Posted: 22.10.2024

We have a new opportunity for a Customer Service Technician to join our team within Vistry Devon South West, working across various sites in the region (Devon. Cornwall and Somerset) with head office based in Exeter. As our Customer Service Technician, you will be responsible for rectify defects reported by purchasers within the Vistry and NHBC warranty periods and continue the Company’s commitment to the customer journey.

We are pleased to say, this role can accommodate agile working arrangements.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Company Van
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Enhanced maternity, paternity and adoption leave
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • Educated to GSCE / GCE standard in Maths & English, and, or,
  • Valid CSCS card
  • Driving License
  • Proven experience working in a similar role for a residential house builder or a relevant organisation
  • Detailed understanding of NHBC customer handover requirements
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Multi-trade skills including: Carpentry and internal/external door adjustment, decorating (emulsion and oil based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
  • A general knowledge of construction
  • Good planning and organisation skills
  • Problem solving and decision making skills
  • A polite, tactful, and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills

  Desirable –

  • NVQ levels 3 & 4 in customer services
  • BTEC diploma in Building Construction or an NVQ Level 2 or similar, or
  • City & Guilds in relevant trade
  • Be working towards or completed an ONC / HND in Construction
  • Demonstrable career within the construction industry or hold relevant qualifications along with experience.
  • Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
  • Good understanding of building regulations and legal obligations
• More about the Customer Service Technician role...
  • Using weekly job sheets, diary and work schedule.
  • Return all job sheets to Coordinators within 3 days.
  • Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs.
  • Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Area Customer Service Manager.
  • Liaise with the purchasers as and when required.
  • Ensure that all materials are available at the commencement of the jobs.
  • Ensure that any problems or incomplete work are reported to the Customer Service Co-ordinator immediately.

Finally, let’s tell you a bit more about us...

We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most.

You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.

#LI-TP1

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.