Customer Service Trainer - Appcast Enterprise : Job Details

What you will do 

As a Learning & Development Trainer, you will empower employees to grow and excel by designing and delivering innovative training programs tailored to their needs. From creating engaging induction programs to evaluating the success of training initiatives, you’ll play a vital role in shaping a culture of continuous development. Whether it’s crafting bespoke content, delivering impactful sessions, or identifying future skills requirements, your contributions will enhance team capabilities and drive better business performance.

What we offer

• Competitive salary

• Paid holidays and sick pay

• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products

• Extensive product and on the job/cross training opportunities with outstanding resources available

• Encouraging and collaborative team environment

• Career development through various career ladders

• Dedication to safety through our Zero Harm policy

• Access to business resource groups

• Training on our company values

How you will do it 

• Lead learning initiatives from concept to delivery, ensuring alignment with business needs.

• Develop and deliver training programs using a variety of techniques, including instructor-led sessions, e-learning, and hands-on activities.

• Evaluate training effectiveness using proven models like Kirkpatrick’s and adapt programs based on feedback and results.

• Build strong relationships with stakeholders to ensure training aligns with company goals and values.

• Use data-driven insights to continuously improve training content, methodologies, and outcomes.

What we look for 

Required 

• Proven experience in Learning & Development, particularly in technical training.

• Strong facilitation and presentation skills, both in person and online.

• Strategic thinking with the ability to align training programs to business objectives.

• Excellent communication and project management skills.

• Ability to analyze data and implement feedback for continuous improvement.

Preferred

• Experience in call center environments or customer services training.

• Knowledge of advanced training evaluation models and instructional design.

• Creativity in designing innovative and engaging learning interventions.

#LI-MS2

#LI-Onsite