Customer Services & Administration - Dynamite Recruitment Solutions Ltd : Job Details

Customer Services & AdministrationHybrid working; This position will allow you to work 2 days at home and 3 days in the offices after probation Location :PortsmouthSalary : £23500 plus an opportunity to earn an additional 5% Plus, Fantastic benefitsHours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pm Dynamite Recruitment is proud to be recruiting for a client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor and Administrator to join the business. As a Customer Service Advisor and Administrator , you will work within a specialist team  Key duties will include

• You will be speaking to customers on the phone, as well as dealing with service and repair centres, body shops, and mobile repairers
• You will take accurate information whilst processing the details onto the system
• You will data process highly important data using excel
• You will manage multiple emails / a busy inbox and be able to prioritise and work to deadlines.
• You will chase garages for updates on vehicles and manage any expectations and issues that may arise
• You will complete high volumes of administration, updating spreadsheets, managing an electronic booking system , producing legal certificates and documents and updating client records with accuracy  

The ideal Customer Service Advisor / Administrator will have / be  

• Previous experience of managing customers via email and on the telephone.
• Will have the ability to multitask
• Will be well organised
• Will have the ability to take down information quickly and with accuracy
• Will be fully competent in using Microsoft Word and Excel
• Will have excellent attention to detail
• Will have good administration skills
• Will enjoy being busy

 Benefits includeHybrid working  Pension - up to 15% contribution Employee car schemeWell being hours Employee car scheme Gym memberships Car schemes Holiday of between 25- and 30-days dependent on level of service Enhanced maternity , paternity and premature baby leave  Learning hours And several more    To be considered please submit your CV asap