Customer Services Administrator - Kameo Recruitment Ltd : Job Details

Are you a natural communicator? Do you pride yourself on your strong organisational skills, excellent attention to detail and ability to work under pressure? If yes, and you have a can-do attitude then our client will be eager to speak to you!

Working for a fantastic team and company, just north of Cambridge city centre you will be a confident, capable, and self-motivated Customer Services Administrator. It is a great time to be joining, as this business is going through a period of growth and has lots of exciting new projects planned.

You will be supporting the Project Manager with a variety of tasks, where you will maintain a high standard of administrative support, and communication with clients and other project stakeholders.

In return you will receive: 25 days holiday plus the bank holidays, company staff pension and life assurance.

Hybrid working: During the training period you will be expected to be in the office 4 days per week. On completion of your training, you will be able to work from home up to 3 days per week, but this will depend on business demands and will need flexibility.

Duties & Responsibilities of the Customer Services Administrator:

• Accepting client instructions and entering them onto a tracker, initiating the end-to-end survey and design delivery.
• Allocating jobs to surveyors and planners, tracking their progress and reporting back to the Project Manager and client.
• Updating the client portal, uploading packs and entering agreed dates along with finance figures.
• Raising requisitions for purchase orders and issuing work to contractors.
• Keeping the client updated with progress.
• Maintenance of project data and files.

The ideal candidate will have experience either within a similar role or have a strong administrative / sales support background, where they are confident working in a process driven environment and are able to use their initiative, when required.

A positive, proactive, and professional approach is a must.

Additional requirements for the Customer Services Administrator include: -

• Previous experience working within a challenging and fast-moving administration / customer / project support role.
• Initiative and ability to absorb task requirements quickly and have confidence to ask when unsure.
• Professional and confident on the telephone when dealing with clients, contractors, and members of the public.
• Ability to work under pressure with a can-do attitude.
• Commercial awareness and experience of working with project finances.
• Ability to prioritise work whilst achieving strict deadlines.
• Confident in using Microsoft Office, especially Excel, and other IT applications.

If you are interested in finding out more about this Customer Services Administrator, please contact Claudine for a chat or apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.