Customer Services Administrator - Castlefield Recruitment : Job Details

LN19005 | Customer Services Administrator | 35 Hours per week | 5 Months Temporary | Chester | £16 – 16.60 p/hour  

Client:

Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Administrator to join their team. As being a first point of contact for the company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong administrative skills and is available at short notice.

They are based in modern offices which are easily accessible via public transport and free onsite parking is available on site.

Duties will include:

• To be the first point of resolution to customers
• To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.
• The key purpose of this post is to resolve face to face, telephone, electronic, letter, text customer enquiries.
• Remain confidential and professional while processing sensitive information relating to customers and clients.
• Taking a proactive approach to customer care, ensuring high customer satisfaction.
• Analysing case loads, monitoring when cases are raised and ensuring customer satisfaction
• Working alongside the complaints officers to ensure cases are actioned within the 10 day response time
• Liaising with colleagues and customers via MS teams, phone calls and emails

The successful candidate will:

• Have experience handling a high volume of inbound calls
• Have excellent administration experience
• Have a positive and proactive attitude
• Strong communication skills

To apply for the position please use the link provided or contact Libby Nightingale via LinkedIn