Customer Services Administrator - Reed : Job Details

Are you ready to take your career to the next level with a global leader in facilities and corporate real estate management? My client is on the lookout for a passionate and energetic Customer Service Administrator to join our vibrant team!

Why You’ll Love This Role:

• Be the Hero: You’ll be the first point of contact, solving problems and making a real difference for our clients and UK operations team.
• Stay Engaged: No two days are the same! You’ll handle a variety of tasks from managing the FM Help Desk to ensuring top-notch compliance and safety standards.
• Grow with Us: We value continuous improvement and offer opportunities for professional development and career progression.

Your Mission:

• Help Desk Champion: Swiftly monitor and respond to requests, providing top-tier support for all FM-related issues.
• Problem Solver: Guide clients through troubleshooting processes and ensure all KPIs & SLAs are met.
• Trend Spotter: Report recurring issues and gather feedback to drive improvements.
• Communication Guru: Keep clients updated and manage service requests with precision.
• Compliance Expert: Assist in achieving the highest levels of statutory compliance and promote a culture of safety.
• Administrative Ace: Support local line management with administrative tasks and produce insightful management reports.

What We’re Looking For:

• Education: Minimum GCSEs (including English & Mathematics); A Levels preferred.
• Skills: Excellent interpersonal skills, a team player, computer literate, and highly organized with a keen eye for detail.
• Experience: Previous experience in a customer service role or helpdesk environment, ideally within facilities management.

Perks of Joining my client

• Innovative Environment: Work with cutting-edge technology and industry leaders.
• Supportive Culture: Be part of a team that values collaboration and continuous improvement.
• Career Growth: Access to training programs and career advancement opportunities.

Ready to embark on a new journey? Please apply today.