Customer Services Administrator - Aspire Jobs : Job Details

Location: Andover

Salary: c £28,000

Hours: 37 hours pw, Mon-Thurs 8.30am-5pm & Fri 8.30am - 3.45pm with 45 min lunch; office based during 6 months probationary period then after probation can work 40% of time at home

Benefits of the Customer Services Administrator: 25 days holiday, option to increase to 30 days at Manager’s discretion, parking, 7% employer pension contribution, 4 x salary life assurance, 4% flex fund for varied benefits, bonus schemes, Employee Assistance Programme

Aspire Jobs are delighted to be working exclusively with our award-winning global manufacturing client who are now looking for an experienced Customer Services Administrator to join their Customer Services team.

This is a great opportunity to join a multibillion-pound turnover business, who have exciting plans for growth providing you with a springboard to a bigger career in the future. They will recognise good people and provide great opportunities. Excellent promotional prospects within the group.

The Customer Service role will primarily be responsible for providing high-level office-based point of contact for their customers in UK and Ireland and their European Distributor network as well as supporting the UKIE sales team.

This is a fast-paced role where no 2 days are the same. You will be dealing with customers for high value orders so attention to detail is critical. You will also be able to work internally with lots of different teams and at all levels of seniority.

Requirements of the Customer Services Administrator will:

• Have good customer service skills and administration experience
• Order processing experience ideally (if any international exp then great)
• Have good communication skills both verbally and written
• Be computer literate (MS Office and CRM systems)
• Be confident over the telephone
• Be a real team player
• Be flexible
• Have good attention to detail
• Be proactive and be able to use your initiative
• Be able to work under pressure and remain calm
• Have a positive, can do mindset who is methodical in their approach

Responsibilities of the Customer Services Administrator:

• Be responsible for a list of key accounts providing key account support
• Processing complex orders onto internal CRM system
• Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience
• Ensure that all enquiries are handled effectively
• Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met
• Ensure that all quotes and orders are processed accurately and in a timely manner
• Keep the customer updated with the order situation at regular intervals
• Work with production team to ensure parts are correctly dispatched and returned as appropriate