Customer Services Administrator - Spanish or Italian Speaker - Ingenis Recruitment Ltd : Job Details

A successful operation with sites in the UK and Europe is looking for a Italian or Spanish Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service.

This role comes with a salary upto £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.

As Customer Service Representative, your responsibilities will include:

• Processing orders, complaints, returns and credits
• Maintaining customer accounts
• Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
• Managing incoming calls and emails
• Identifying customers’ needs to ensure complete satisfaction
• Building and maintaining strong relationships through open communication
• Supporting Key Account Managers in meeting personal and team sales targets

We’re looking for a Customer Service Representative with the following skills and experience:

• Proven Customer Service experience
• Fluent Italian or Spanish with excellent English. An additional European Language an advantage.
• Excellent communication skills
• Friendly and professional telephone manner, both inbound and outbound
• Familiar with CRM systems and practices
• Ability to adapt to different characters and personalities
• Ability to multi-task, prioritise and manage time effectively
• Proficient in Microsoft Office suite (Word, Excel, Outlook)

To apply for this role as a Customer Service Representative, please click apply online and upload an updated copy of your CV.