Customer Services Advisor - Castlefield Recruitment : Job Details

LN18915 | Customer Services Advisor | Full time | 6 Months Temporary | Leeds | £16 – 16.60 p/hour  

Client:

Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. The position will be a temporary contract with the view of a permanent offer depending upon performance.

They are based in modern offices which are easily accessible via public transport and free onsite parking is available on site.

Duties will include:

• To be the first point of resolution to customers
• To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system.
• The key purpose of this post is to resolve face to face, telephone, electronic, letter, text customer enquiries.
• Remain confidential and professional while processing sensitive information relating to customers and clients.
• Taking a proactive approach to customer care, ensuring high customer satisfaction.

The successful candidate will:

• Have experience handling a high volume of inbound calls
• Have a positive and proactive attitude
• Strong communication skills

To apply for the position please use the link provided or contact Libby Nightingale via LinkedIn