Customer Services Advisor - Reed : Job Details

• Annual Salary: £28,000 plus annual bonus
• Location: Staines
• Job Type: Full-time

Join a leading healthcare company based in Staines as a Customer Services Assistant. This role is ideal for an experienced individual who thrives in a busy and vibrant team environment. You will be instrumental in providing exceptional service to customers through various communication channels.

• Handle incoming calls from customers, providing timely and accurate responses to their inquiries.
• Interact with customers through email and live chat, ensuring all communication is clear and professional.
• Work collaboratively with team members to resolve customer issues and improve service delivery.
• Maintain a high level of professionalism and confidentiality at all times.
• Utilise various software systems to document customer interactions and track resolutions.

• Proven experience in a customer service role, preferably in the healthcare sector.
• Excellent communication skills, both verbal and written.
• Ability to work effectively both independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Experience with CRM systems and proficiency in Microsoft Office.

• Competitive salary of £28,000 plus annual bonus.
• 25 days holiday.
• Flexible working hours (Monday to Friday, 8:00 AM - 4:00 PM or 9:00 AM - 5:00 PM).
• Private healthcare.
• Onsite parking.

To apply for this Customer Services Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.