Customer Services Advisor - Temp to Perm - KHR Recruitment Specialists : Job Details

An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.This is a temp to permanent opportunityHours 8.30am - 5pmMain Duties Responsibilities- Process customer enquiries following the company's processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments' involvement- Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.- Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.- Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.- Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.- Raise purchase orders - Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.- Collect and log customer feedback- Coordinate resolution of customer complaints and returns with relevant departments.- Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.- Attend the weekly Production meeting to make notes of changes to customers' shipping dates.- Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.Person Spec -* B2B Customer Service experience, ideally from a manufacturing or electronics company* Effective communicator at all levels both- Basic knowledge of ISO9001 / AS9100 standards- Experience with an ERP and/or a CRM system- Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.Customer Service/Sales/AdministrationVerbal and Written* Able to work alone or as part of a team* Ability to operate effectively in a matrix organisation structure* IT literate - Microsoft Office, Excel, Word, PowerPoint* Self-motivated and co-operativeKH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.