Customer Services - Dynamite Recruitment Solutions Ltd : Job Details

Customer Service ExecutiveTwo contracts available either a 9 or 10 month FTC(possible options to remain permanent may be available but cant be promised Location: Portsmouth (Hybrid after probation) Salary: £25,000 P/A Pro rataHours: Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8AM and 6PM. A fantastic opportunity has become available for an experienced  Customer Service Executive, to join a team whereby you would manage various client enquiries, managing client accounts and relationships and no two enquiries will be the same. As a Customer Service Executive you will be responsible for:

• Supporting with a high volume of written/email enquiries, as well as some telephone based needs.
• Managing business customer relationships.
• Handle general customer communication from the initial point of contact through to completion.
• Manage complaints where required.
• Liaising with third parties and internal departments to support each customer enquiry.
• Transfer calls to relevant departments.
• Administrative support and duties. 

 Experience required:

• Previous telephone-based customer service experience ideally.
• Strong communication skills and experience.
• Ability to work under pressures.
• Good administration skills and experience.
• Ability to multitask and organise your workload.
• Have the ability to multitask and spin lots of plates whilst working to deadlines.
• Good knowledge of Microsoft Office, particularly Excel and Outlook.

INDK