Customer Services Manager - Big Red Recruitment : Job Details

This is a small software house with an impressive client base, who have recently received large investment to allow further scale up. You will be joining a welcoming and collaborative environment who will support you through your career development as a Customer Services Manager. Customer Service is a vital department within this business structure, you will be exposed to the clients and have a big impact on their view of the business and service being delivered. You will work to drive forwards customer engagement and improve customer experience where possible, creating remote and face-to-face relationships with key customers accounts. You will be leading a team of Customer Service Representatives, operating first line technical support, to dealing with more complex technical product issues. Your problem-solving nature will allow you to cascade knowledge across the team to allow them to better understand customer issues and provide better service. The successful Customer Services Manager will provide training and support to the team to promote stronger client relationships across the board. About you, the successful Customer Services Manager –

• Experience being measure by MPS scores, ticket closure time or other customer experience measures
• B2B experience, building and maintaining strong customer relationships
• Exposure of leading a small team
• Proven experience of delivering training and increasing standards within the team
• Resilient personality with a desire to work within a fast-paced growing environment

About the role –

• Permanent position
• Working hours Monday-Friday, 9am – 5:30pm
• The successful candidate will be working from the Bromsgrove based office initially
• This role will include an element of UK-based travel, the successful candidate will require a full UK Driving License and access to their own vehicle
• Salary £40,000 - £45,000
• Holiday entitlement: 23 days per full year, rising with service up to a maximum of 25 days (+ Bank Holidays)

Please apply directly to be considered. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.