Customer Services Officer/Business Support Officer - RAFAH LTD : Job Details

Job Title: Customer Service Officer / Business Support OfficerLocation: London (Hybrid Working)Hours per Week: 36 hoursStart Date: 2nd December 2024End Date: 2nd March 2025Salary: £18.41 per hourWorking Hours: Monday to Friday, Shifts between 8:00 AM - 6:00 PMContract Type: Temporary (3 Months)

We are currently seeking a dedicated and professional Customer Service Officer or Business Support Officer for a temporary position with one of our esteemed clients in London. This is a hybrid working role, offering a mix of in-office and remote work. The majority of training will take place in the office, but the role offers flexibility once settled into the position.

As a Customer Service Officer / Business Support Officer, you will be responsible for delivering exceptional support to clients and stakeholders, ensuring smooth operations, and resolving queries efficiently. Your role will involve liaising with customers, handling enquiries, and offering administrative support, all while maintaining a high level of professionalism.

• Provide high-quality customer service by addressing queries and resolving issues via phone, email, and online platforms.
• Assist with general business support tasks, including data entry, document preparation, and maintaining accurate records.
• Communicate effectively with clients, colleagues, and external partners to ensure smooth operations.
• Follow procedures and ensure compliance with all relevant guidelines and regulations.
• Manage and prioritize workload to meet deadlines in a fast-paced environment.
• Contribute to a positive team dynamic and provide support to colleagues when needed.

• Previous experience in a customer service or business support role (preferred, but not essential).
• Excellent communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A proactive attitude with a strong problem-solving ability.
• IT literacy, including familiarity with Microsoft Office and office management tools.
• Ability to work independently and as part of a team in a hybrid working environment.

If you're passionate about customer service and business support, and you’re ready to start a new role with a forward-thinking client, apply today! Submit your CV.