Customer Services Officer - Local Authority - Reed : Job Details

• £13.12 per hour PAYE
• Location: Oxford, OX1
• Job Type: Hybrid (Temp, Ongoing)

Join the Council’s Customer Services Applications Team in a vital role that supports the community by processing a high volume of customer applications for various council services. This entry-level Customer Service Officer position offers full training, making it perfect for individuals eager to develop essential skills in a dynamic environment.

• Handle customer calls and process payments efficiently.
• Use procedure notes and complex information systems to process applications to a high standard.
• Respond to a high volume of customer emails.
• Depending on the service area, tasks may include reading and interpreting drawings, plans, and maps.
• Manage a caseload using Excel spreadsheets.
• Check customer documentation and input details into Council systems.
• Implement changes quickly to adapt to ever-changing legislation.
• Provide excellent customer service through phone, email, and face-to-face interactions.

• No previous experience in customer service required as full training will be provided.
• Ability to learn and retain information quickly.
• Excellent customer service skills.
• Proficiency in using Microsoft Excel and other information systems.
• Strong communication skills and ability to handle diverse tasks.
• Ability to adapt to legislative changes and work in a fast-paced environment.

• Comprehensive training and professional development (you will be expected to attend the office for training sessions)
• Opportunity to work in a supportive and dynamic team.
• Exposure to diverse council services and community engagement.