Customer Services Rep - Shenley Recruitment : Job Details

Customer Services Rep

Location: London SW6

Salary: £26,000 to £27,000 p.a.

Shift Pattern:

Monday - at the office 9am to 5:30pm (1 hour for lunch)

Tuesday - at the office 9am to 1pm (Half Day)

Wednesday - at the office 9am to 5:30pm (1 hour for lunch)

Thursday - at the office 9am to 5:30pm (1 hour for lunch)

Friday - work from home 9am to 5:30-pm (1 hour for lunch)

Half day on a weekend (work from home) - flexible.

Please note that the half day at the weekend is to check emails and live chat and respond if required, you will not be working a full day.

Our client is a highly successful, well-established organisation with 25 year’s expertise within the luxury competition market, with a £45m revenue turnover. They are looking for a Customer Services Representative to join their team at their office in SW16,

Duties include:

• Raising support tickets to enable tracking and resolution of customer requestselpTaking
• Assisting customers over the phone
• Investigating and resolving customer complaints, closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback issues onto the team
• Dealing with customer queries across our social media platforms

Required Skills & Experience:

• 2 years+ relevant experience gained in a fast-paced office environment dealing with customer enquiries or queries.
• The ability to multi-task
• Experience of Zendesk useful but not essential.
• Experience with Live Chat preferred.

Benefits include:

• 25 days holiday per annum
• Medical / Health Insurance (after probation)
• Thursday afternoon office cocktails
• Soft drinks/beer fridge
• Regular social events
• Dog-friendly office