Customer Services Team Leader - Page Personnel Finance : Job Details

The Team Leader is responsible for assisting in managing a high level of administrative support services for our client's customers and field force, from initial contact through to the end of the contract terms.

Client Details

Our client is a well established business based in Bromley seeking an experienced Customer Services Team Leader to support the Customer Services Manager in developing the team of 6-12 Administrators.

Description

• Manage the day to day duties in accordance with agreed service levels
• Review, monitor and maintains quality controls of the teams work, providing feedback
• Identify and provide training required by the team
• Regularly assesses the performance and behavioral competencies of team members
• Reviews objectives and creates training and development plans
• Deals with customer complaints
• Continuously improves and automates administration processes
• Ensures procedures are up-to-date and fit for purpose
• Works within agreed process and payment authority levels
• Manage business practices, processes, changes and risks
• Completes administration tasks as and when required

Profile

A successful Customer Services Team Leader should have:

• 2 years' customer service Team Leader experience (Previous financial services experience would be desirable).
• Achieved or willing to undertake a Level 3 award in Financial Administration
• Strong written and oral communication skills
• Experience of planning, monitoring and controlling work
• Experience of motivating, coaching and developing a team
• Good organisation skills and ability to prioritise to meet business deadlines
• Able to identify and assess risk in a customer services environment

Job Offer

• An estimated salary range of £28,200 - £30,000 per annum
• Opportunity to work in a leading Financial Services company
• Opportunity to work within a supportive team