Job Location : Darlington, UK
Customer Services Trainer - Private Hospitals
Darlington Remote with Travel
35k plus 4k car allowance
Full Time / Permanent
Our client is an innovative and rapidly growing organisation that is helping to redefine the health, social care and education landscape across the UK.
We are looking for someone to train and coach administrators and therapists at their Hospitals and Wellbeing Centres to better equip colleagues with the necessary skills, and knowledge, to deliver exceptional customer experiences no matter where someone is in their journey.
You will play a crucial role in enhancing the soft skills, product knowledge, and problem-solving abilities by delivering virtual and face-to-face support to colleagues.
You will conduct effective Training needs (TNA) analysis
You will be responsible for listening to and score calls, remotely and side by side, to ensure a consistent customer journey is being provided in line with business requirements
The goal is to improve our clients ability to ensure consistent and positive interactions with patients and their family members enquiring about Private Healthcare services no matter who/where they are in the country.
Hybrid working role with requirement to travel nationally. Working with a range of stakeholder the post holder will help to improve their private patient enquiry experience. Being part of the service development team you will be helping to identify the future needs as well as improving the journey for patients today.
Using excellent communication skills, attention to detail and first class customer service skills you will help colleagues to seek continuous improvements using your passion for learning and growth.
You will have:
Benefits :
For further information and to apply please contact Julie Gregson directly.
CCS | Compass Corporate Services is a division of Compass Holding group and are acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers for each successful recommendation.
Salary : 35000 - 39000
Apply Now!