Customer Services Training Partner - ARC : Job Details

• Job Title/Location: Customer Services Training Partner, Epsom
• Salary: To £35,000 (some flex possible) + bonus + pension + free parking
• Requirements: Proven training experience ideally with a background in Financial Services, Banking or Insurance and experience in training/developing customer service, call centre or sales professionals
• Role Snapshot: An L&D/Training role where you will deliver learning and competency best practice through structured and considered learning administration, support, industry/skill delivery, competency monitoring and evaluation

Great company to work for, good reputation in the market, expanding steadily - excellent time to join the business and become integral to their growth moving forward.

The Company: A highly professional financial services company, having expanded healthily over the last few years, this being a new role within the L&D Team due to that growth. A really ethical business, genuine onus on looking after customers with a positive, professional and friendly feel within the offices.

The Role: The Customer Services Training Partner is essentially that of a technical trainer within a customer service function that covers several teams, reporting into the Learning & Development Manager. The role is office based where your week is structured around spending 3 days per week with the customer service teams and 2 days per week working with your L&D colleagues. Key responsibilities include:

• Develop and maintain departmental competency matrices to identify competency levels and learning gaps
• Schedule, administer and record group and on the job training
• Identify learning needs/gaps and provide learning to address any shortcomings.
• Design, maintain and centralise learning materials
• Deliver industry, product and skills training across teams
• Devise and deliver departmental induction/learning programmes
• Create a trainer support network across teams to aid collaboration, develop trainers’ skills and ensure consistency in approach.
• Evaluate induction and department learning to identify needs and improve approach

Skills / Experience Required: For this Customer Services Training Partner role you must have excellent coaching and facilitation skills and proven ability to create engaging training material using a range of blended learning methods. You should have experience of working in a fast-paced, telephone customer service environment and ideally a background in Financial Services, Banking or Insurance.

Additional Information: Salary for the Customer Services Training Partner role is to £35,000 (some flex possible) + company bonus, pension to 16%, free parking, study support, life & health benefits. A lovely working environment, supportive L&D team in a progressive business with a track record of training/developing people. Please apply below.

The Customer Services Training Partner role is only one of many vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 30 years of experience in this field. Areas of focus include administration, compliance, business analysis, customer service, project/programme management, paraplanners, sales support, marketing, underwriters and group risk/employee benefits related roles. Check the website and feel free to call Darren Snell at any time.