Customer Solutions Coordinator - London - Reed : Job Details

Customer Solutions Coordinator - London

Reed

Job Location : Croydon, UK

Posted on : 29/01/2025 - Valid Till : 30/01/2025

Job Description :
Customer Solutions Coordinator
  • Location: Croydon, CR0
  • Job Type: Hybrid, Full-time (Temporary)
  • Working Hours: Monday to Friday
  • Hourly Rate: PAYE £17.64, LTD/UMB £21.83

We are seeking two compassionate and friendly Customer Solutions Coordinators to join our team on an ongoing temp basis. If you are passionate about making a real difference and delivering exceptional customer service, this is the perfect opportunity for you.

Day-to-day of the role:
  • Work as part of a dedicated complaints team to ensure we provide appropriate resolutions for our customers.
  • Investigate complaints and member enquiries, providing timely responses that offer full explanations and, wherever possible, resolutions.
  • Maintain high standards of customer engagement, ensuring all interactions are handled with empathy and professionalism.
  • Utilise excellent communication and organisational skills to manage multiple cases efficiently.
Required Skills & Qualifications:
  • Must have prior experience in handling complaints.
  • Proven track record of excellent customer engagement skills.
  • Strong communication and organisational skills.
  • Experience in dealing directly with customers in a professional setting.
  • Ability to work independently and as part of a team.
Benefits:
  • Competitive hourly rate.
  • Hybrid working model allowing flexibility.
  • Opportunity to work in a role that directly impacts customer satisfaction and experience.

To apply for the Customer Solutions Coordinator position, please submit your CV 

Salary : 17.64 - 17.64

Apply Now!

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