Customer Solutions Specialist - Age Partnership Limited : Job Details

Location

You will be based at our spacious and comfortable offices located on Thorpe Park in Leeds (LS15) 2 days a week (or more if you prefer!) and the rest working in the comfort of your own home. Successful candidates maybe required to attend the office more frequently during the induction and training period to ensure you are fully supported and confident when you work from home.Our offices are a short walk from The Springs shopping centre at Thorpe Park, Leeds, with excellent transport links from surrounding areas and free private on-site parking and car charger for EV’s.

?Salary & Bonus

This role has a basic starting salary of £ per annum with a salary progression scheme up to £42,000 basic.

We are also very proud of the generous bonus scheme we offer, which is set with achievable KPI’s that rewards your hard work and achievements, and provides OTE earn up to £10,800, meaning you could be earning £35,000 when on target and more if you exceed targets!

Why you should choose Age Partnership

When joining Age Partnership, you’re joining a family of people, we understand that family and outside work commitments are important, just as much as work. You’ll be supported all the way in your journey with us, below are just some of the areas of support you’ll receive:

• 1 to 2 coaching sessions a month with your line manager
• 121 sessions with your line manager
• Regular feedback or feedforward on what’s going well and areas of improvement
• Induction training to build your knowledge and support to get you to competence

There are also a variety of fantastic benefits when working for Age Partnership, from getting an extra day off for your birthday, discounts on high street brands through our reward scheme, discounted gym memberships, office treats and so much more!

What will you be doing

The role consists of handling a mixture of Inbound and Outbound customer calls. You will be talking to potential clients about their interest in Equity Release, Pensions or Mortgages. Once you feel the customer is engaged in the relevant product, you will use our conversational tool to qualify them and pass them to one of our advisors. If you feel like this job sounds like something you could do, we would really like to hear from you and tell you more about it!

?Shifts

We will provide 5 weeks’ notice of shifts. The successful applicant must be fully flexible and available to work weekend shifts if required. You will be contracted to 37.5 hours per week - our opening hours are as follows:

• ?Monday - Wednesday - 9am - 8pm
• Thursday - Friday - 9am - 6pm
• Saturday - 9am - 5pm
• Sunday - Closed

You will be required to work 1 in 3 weekends, and for that you will be provided with a day off in Lieu during the week.

?How you can develop

?To help you develop through your career with us we will do the following:

?We offer a structured pathway for career progression, including the opportunity to develop into an Equity Release Advisor. We also offer personal development opportunities to help you grow both professionally and personally.

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Culture Commitments

?Customer First

• ?Customers come from all walks of life, and great service comes from seeing the world from their point of view

?Win Together

• ?We’re all on the same side, working hard to be the best in our business and deliver for our customers

?Do the Right Thing

• ?Success is built on pursuing what’s right for our customers and the business

?Raise the Bar

• ?A market leader has to continually surprise its customer and drive the business forward