Customer Start Up Co-ordinator - Elis UK Limited : Job Details

Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

As a Customer Start Up Coordinator your main objective is to ensure a trouble-free start-up and collection change that meets the contractual agreement. The Customer Start Up Coordinator will plan and coordinate installations working closely with all internal departments and teams and liaising with customers to overall support the Elis mission to develop and provide value-added textile, hygiene and safety solutions.

Your responsibilities will include, but are not limited to:

• Prepare project plan for start-up/collection change with clear milestones.
• Set up new customers on Internal System (AX) and keep the installation monitor up dated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
• Keep customers and internal stakeholders updated on Start-up progress.
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
• Highlight to all any concerns you have during the process where we could potentially not deliver on promise.

Customer Service

• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey.
• Ensure post-integration and handover to local operations teams once implementation is complete.

General Administrative Duties

• Stationary, First Aid Equipment, PPE Ordering
• Booking Courses, Training Card Updates
• General Administrative Support Duties

The successful candidate will have:

• A customer centric mind-set
• The ability to work effectively in a matrix organisation
• Strong planning skills
• Excellent communication skills both oral and in writing
• Good understanding of Microsoft systems
• Fluent in English both oral and written

We offer a competitive salary of £24,000 and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.