Customer Success Executive - KEYENCE CORPORATION : Job Details

Job Title: Customer Success Executive

Location: Uxbridge

Salary: £28k - £34.7k per annum DOE Plus Commission

Job Type: Permanent, Full Time

About KEYENCE

KEYENCE is delighted to announce an opening in its UK-based Sales Administrator team for graduates eager to embark on an exciting career in the technology sector.

Keyence is a world leader in Sensors, Safety, Vision, Measurement and Microscopes. Founded in Japan in 1974, Keyence has experienced rapid growth and is now turning over more than $8 billion global sales per year. We also operate on over 50% profit due to our Direct Sales model!

We have been listed on Forbes "The World's Most Innovative Companies" Top 100 every year since its inception and we have over 300,000 clients worldwide, including the main blue chip manufacturers.

Job Specification:

Administration:

• Making sure customer orders received are entered correctly into the CRM system
• Communicating with customers and all colleagues by telephone and email, ensuring queries are answered
• Ensuring that agreed promised delivery dates to customers are maintained
• Managing the end-to-end order process including providing details regarding dispatch and delivery
• Process quotation and send to customers

Logistics:

• Manage daily distribution through the CRM systems
• Stock Control and transfer
• Daily communication to our warehouse, and follow KEYENCE Global logistic guidelines which include self-auditors
• Visit warehouse and identify areas for its continuous improvement
• Support the flow of goods at all stages from Japan to end customers

Personal Requirements:

• Experience working in a professional environment is an advantage, but not a requirement
• Open, clear and confident communicator, both written and oral
• Logical and precise thinker with a good head for numbers
• Target-orientated mentality with the ability to self-evaluate and innovate
• Good team worker and collaborator
• Able to work to both individual and team objectives
• Ability to work effectively under pressure to tight deadlines
• Capable of multi-tasking whilst maintaining high attention to detail

Qualifications and Experience:

• 2:1 Bachelor's degree in any discipline
• Must hold a full driving licence

Package:

• Starting Salary £28k + £2,700 Area Allowance (Total £30,700)
• Quarterly Bonus (Guaranteed £4k in year one)
• Advanced Company Pension
• Life Cover
• Private Healthcare (including subsidised Gym Membership)

Candidates with experience or relevant job titles of; Customer Success Executive, Account Manager, Customer Excellence Manager, Customer Success Manager, Customer Services Executive, Customer Service Representative, Client Service, Customer Service Executive, Key Account Manager, Client Support, Account Consultant, Product Specialist, Experienced Account Manager, Customer Services Administrator, Sales Support, Office Administrator, New Business Executive, Key Sales, BDM, Account Management, Lead Generation and Business Development Executive will all be considered.