Customer Success Executive - ABR Associates Ltd : Job Details

Client Relationship Executive / Customer Success Executive - £33,000 - £38,000 Basic + Performance Related Bonus of £8,000 + Benefits.

About the Company

Our client is a leading financial business intelligence, news, data and insights provider connecting and informing senior executives pursuing investment opportunities in telecoms, media and technology globally.

They are a highly entrepreneurial, high growth business based in the heart of central London with ambitious plans for further growth and have a new opening for a Client Relationship Executive to join the Customer Success team.

Benefits for You

• Basic Salary of up to £38,000
• Bonus of a further £8,000 based on individual performance
• 25 days annual leave (plus bank holidays)
• Company Pension Scheme
• Employee perks platform
• Regular monthly team social events
• The opportunity to join a growing and highly successful team where you can grow and develop further
• Hybrid working (3 days in the office per week)
• Percentage of company profits donated annually to UK and overseas charities

About the role of Client Relationship Executive

With the opportunity of working from the London office 3 days a week, our client is seeking a bright, motivated, and enthusiastic Client Relationship Executive / Customer Success Executive to join their client relations team.

As a Client Relationship Executive, you will:

• Be responsible for all post sale activities as part of the customer journey including onboarding and training clients on the platform, driving customer adoption and handling inbound queries via email and phone
• Build 'long term’ relationships with clients at all levels
• Monitor customer usage data and health indicators translating them into strategies for upsell opportunities
• Become the 'voice of the customer’ and collaborate successfully with product, editorial, research and sales teams for best practice

About You

• Minimum of 2 experience in a Customer Success role
• Can demonstrate the ability to build rapport with key stakeholders
• Understanding of B 2 B subscription-based sales model
• Strong organisational and time management skills
• Excellent presentation, verbal and writing skills
• Outgoing personality, personable and a team player
• Ability to work from the Central London office 3 days a week

Apply now for this Client Relationship Executive / Customer Success role. For more information email your CV to us. We look forward to hearing from you!

ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information.

Due to high volumes of applicants, we regret that we can only contact those who are invited to interview. Should you not have heard from us within 2 weeks you may assume you have not been successful at this time, but we thank you for your time and interest in the role.