Customer Success Manager - Media Search Inc. : Job Details

Customer Success Manager - B2B Events

Remote UK

Salary - £25-30,000

My client puts together quality in-person conferences, roundtables, dinners, awards, and interactive and at-scale digital events to the Finance industry, due to expansion a new role has arisen for a Customer Success Manager to manage and deliver client campaigns, ensuring both success and satisfaction of customers.

This role will include:

• Working with sales, editorial, and production to build a schedule of activity for each client
• Working with each client to manage the execution of their activity throughout the campaign
• Co-ordination of sponsor content including programme sessions, editorial, webcasts and round tables
• Working with Corporate Members to build their involvement in content across editorial and both physical and digital events
• Leading yearly business reviews with your key customers, focused on business outcomes and value
• Proactively managing your accounts and reporting on customer health to stakeholders within the business
• Attending physical events to work with clients onsite to manage their experience

Responsibilities

• Oversee the management, delivery and execution of commercial content projects
• Ensure content quality, creative execution and commercial success of partner campaigns
• Effectively supporting commercial, editorial and production teams
• Help to grow and nurture social media accounts
• Managing client queries and escalating where necessary

Requirements

• Autonomous, ambitious and highly creative with natural ability to excel in ambiguous situations and thrive in a flourishing start-up environment
• Excellent project management, written, verbal and skills
• Excellent communication skills with demonstrable ability to react in real-time to the changing focus of the client
• Previous experience working as a Customer Success Manager in a similar organisation (B2B Events)
• A strong customer-first attitude and experience of customer relationship management
• Effective stakeholder management, both internal and external
• Ability to act on challenges and create forward-looking plans where value is currently not being achieved for the customer