Customer Success Manager - Reed : Job Details

• Location: Leicester, Hybrid 
• Hours: Part-time (25-30 hours per week, with potential for increase)
• Salary: £27k-£30k

We are a manufacturing company specialising in order fulfilment and management for various brands. We are seeking a dedicated E-commerce Customer Success Manager to ensure exceptional customer service and efficient operations. This role is ideal for someone with a strong background in e-commerce and client account management.

• Serve as the primary point of contact for clients, managing day-to-day queries and ensuring their needs are met.
• Oversee the order fulfilment process, addressing issues such as missing or defective products, delayed shipments, and returns.
• Handle customer service inquiries from clients, ensuring timely and satisfactory resolutions.
• Utilize tools like Trello, Slack, and email for managing tasks and communication, with a focus on integrating Zendesk.
• Maintain strong relationships with clients, addressing their ongoing needs, upselling services, and ensuring overall satisfaction.
• Work closely with the fulfilment and production team to ensure smooth operations and resolve any issues that arise.
• Contribute to the development and improvement of internal processes to enhance efficiency and client satisfaction.

• Proven experience in e-commerce, particularly with platforms like Shopify or Etsy.
• Strong account management skills.
• Familiarity with customer service tools such as Zendesk, Trello, and Slack.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to adapt to changing demands and work in a dynamic environment.
• Comfortable working remotely with occasional site visits for meetings.

• Competitive salary with potential for increase based on demand.
• Flexibility to work remotely.
• Opportunity to work with a dynamic team and contribute to process improvement.
• Potential for role expansion and career growth within the company.

To apply for the E-commerce Customer Success Manager position, please submit your CV and showing your relevant experience or if you would like more information, please email .