Customer Success Manager - Pareto : Job Details

Role: Customer Success Manager

Location: Tamworth

Salary: £25-28k basic, plus bonus and company car/car allowance

Our client is a leading innovator in environmental monitoring solutions, serving the food and pharmaceutical distribution, and healthcare industries. They're experiencing rapid growth and looking for a number of talented individuals across a variety of roles, to join their expanding team.

Revamping their sales strategy, launching new marketing initiatives and setting ambitious targets for growth and acquisition, you'll be joining the business at a very exciting point of their development - they're investing in you to grow at the same pace!

As a Customer Success Manager, you'll be responsible for ensuring customers achieve maximum value from the products and services taken out - with your chief goals long term satisfaction and retention.

Customer Success Manager Package:

• £25-28k basic salary
• Bonus scheme taking your earnings higher
• Company car or car allowance offered
• Hybrid/Remote working patterns
• Full, bespoke training provided internally and by Pareto
• A social and supportive learning environment, you'll be joining with a number of peers
• Excellent further progression opportunities into senior sales, management and more

As an Customer Success Manager, you will:

• Ensure clients obtain maximum value from the products the company provides
• Focus on Customer Success metrics - compliance scores, engagement levels and system health to take proactive steps when required
• Lead the onboarding process for new customers - manage a smooth transition from Account Managers from customer acquisition to customer care
• Liaise with key contacts to design system configs and implementation - to ensure they align with customer goals and intentions
• Support AMs in managing contract renewals and identifying upsell opportunities
• Act as the voice of the customer - gather feedback, advocate for their interests, with the goal of satisfaction and retention in mind
• Conduct regular check-ins for standard accounts and oversee escalation of inbound enquiries

Requirements:

• Educated to degree level, ideally in a Business, Communications or related field
• A driving licence is required
• Ideally you'll have previous experience in a sales or business development role, no matter how minor
• Excellent relationship management skills
• Able to build a thorough understanding of solutions and to proactively identify and resolve customer challenges
• Strong understanding of customer success and best practice
• Persuasive and confident, skilled in negotiation and closing deals
• Passionate about customer success and committed to building lasting relationships
• A team player, able to collaborate effectively with internal teams

*This is a fantastic opportunity to join a company at the forefront of innovation, where you can make a real impact and accelerate your career. *

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.