Customer Success Manager - ACS Recruitment Solutions Ltd : Job Details

Customer Success Manager – Transport & LogisticsLocation: Lutterworth (with occasional travel to Milton Keynes)Salary: £32,000 - £36,000 (DOE)Full-time | PermanentOur client, a leading organisation within the transport and logistics sector, is seeking a Customer Success Manager to join their team. This role requires a candidate with HGV and transport experience, a strong understanding of data analysis and planning within logistics, and the ability to lead a team to deliver exceptional service.The position will be based in Lutterworth, with occasional travel to Milton Keynes, providing a dynamic and varied working environment.Key Responsibilities:

• Lead and develop a team of Customer Success Executives, ensuring high performance and engagement.
• Act as a key point of escalation for both internal and external stakeholders, resolving issues efficiently.
• Support the onboarding of new customers, ensuring seamless implementation and ongoing satisfaction.
• Monitor and analyse data and performance metrics, identifying trends and driving improvements.
• Conduct regular customer meetings and business reviews, providing in-depth operational insights.
• Oversee compliance with service agreements, ensuring quality and efficiency in all operations.
• Continuously assess and enhance processes and service delivery to meet and exceed performance targets.

Key Requirements:

• Proven experience within transport and logistics, with a strong understanding of HGV operations.
• Experience in customer success, account management, or operational leadership within a logistics environment.
• Strong data analysis and planning skills, with the ability to drive efficiency and service improvements.
• Excellent communication and stakeholder management skills.
• Ability to manage a team, provide coaching, and drive performance.
• Flexible to travel between Lutterworth and Milton Keynes as required.

Benefits:

• 25 days annual leave plus Bank Holidays & Birthday Day Off
• Standard Pension Scheme (3% Employer / 5% Employee)
• Employee Health Benefits
• Retail Discounts Platform
• Electric Vehicle Salary Sacrifice Scheme & Cycle to Work Scheme
• Two Volunteer Days per Year to support the local community
• Clear progression opportunities within a growing organisation

This is an excellent opportunity for an experienced Customer Success Manager to join a forward-thinking organisation that values its people and provides long-term career development.For more information or to apply, please contact us today.